Frequently Asked Questions
- Do you take payment over the internet?
- What does Unworn Mean?
If a watch states that is unworn it means that the watch has been recently purchased new, then sold to ourselves without being worn. The watch will have all the protective stickers
and seals still on the watch. The watch will also have the manufacturers guarantee.
- What is a VPB Authenticity Certificate?
If a watch is for sale and it states it has box and a VPB Authenticity Certificate then it simply means that VPB provide a guarantee that the watch has been checked for authenticity
and is a genuine timepiece in its movement, case and bracelet (unless stated otherwise). This is also provided when the watch has been sold to us without original watch papers as they have been misplaced.
- Can VPB adjust the size of the bracelet for me?
Yes! When you purchase a watch from us you can give us details as to the size of your wrist and we will adjust the bracelet accordingly.
- I live overseas. Can I purchase or sell to you?
We are unable to purchase or sell watches outside of Europe.
- Do the prices quoted include VAT?
Yes. All prices on pre-owned watches are sold (within the EU) on the VAT margin scheme. As we deal in pre-owned watches the VAT has already been paid when the watch was
purchased. Our VAT Number is 11140037.
- Can I view before purchasing?
Yes. We have a shop in Epsom (home of the Derby) No. 3 Epsom High Street - we welcome and encourage clients in to view watches prior to purchase. If you would like to view
one please call our sales team who will be happy to arrange an appointment.
- What if I am not happy with the watch(es) received?
Return the watch(es) to us within 14 days for a no questions asked full refund or exchange, they must be returned in the same state as delivered.
- How is it possible you can have so many pre-owned watches in stock?
Having been trading for many years we are known to dealers all over the world as expert watch buyers. Almost every week our buyers visit a wide range of EU countries with large
local advertising campaigns to buy watches from the public.
- How do I value and sell my watch to you?
It’s simple and free, simply click on Sell Watches at the top of the page. Then fill form below to request your free Watch Pack. We will contact you when we have received your
watch with an offer. All watches sent using our VPB Watch Pack service are sent using Royal Mail Special Delivery and can be tracked at all times. Alternatively, call us on 01372 738054 and we will send you the pre-paid VPB Royal Mail Special Delivery watch pack (insured up to £15,000).
- What forms of payment do we take?
We accept VISA, Mastercard, American Express and Maestro credit/debit cards, Worldpay and Paypal payments.
- How can I be sure the watch I’m purchasing is genuine?
All watches come with original paperwork or Authenticity Certificate Papers from us to confirm they are genuine. If you are unhappy for any reason you can return any pre-owned
watch, unworn, within 14 days for a full refund as part of our 14 day, no quibble money back guarantee.
- I would like to make a complaint, who do I contact?
If you are at any time dissatisfied with our service and wish to make a complaint, please put your complaint in writing via post or by e-mail. The details are listed below. We hope to
resolve any issues at the earliest opportunity.
- Where can I contact you?
3 Epsom High Street